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Frequently Asked Questions

Answers to common questions about Bizionix ERP users, employees, transactions, payments, contracts, data safety, and support.

1

Who are System Users?

System Users have full control over the ERP system based on their assigned roles and permissions.

  • Access all modules, data, and reports as per assigned role permissions.
  • Configure and manage system settings.
  • Set up and control workflows.
  • Manage billing and account-level activities.
  • Full access via user portal and mobile application.

They also have complete access to the user portal and mobile application.

2

Who are Employees?

Employees are internal staff members who access the ERP through a self-service portal for their operational and HR-related activities.

  • Manage their profiles and personal information.
  • Access payroll and apply for leaves.
  • Submit requests such as travel and expense claims.
  • Perform role-based operational tasks.
  • Access is limited based on assigned roles and permissions.

For more details about employee roles and permissions, please contact the support team.

3

If an employee is required new role like sales Management, Stores Management, do I need to purchase two licenses?

Yes, if an employee is assigned additional roles such as Sales or Stores Management, an additional system user license is required.

  • Multiple roles can be assigned to system users.
  • Access to features is based on role permissions.
  • Licensing is required for expanded role responsibilities.

Contact [email protected] for licensing assistance and upgrades.

4

Are there any limits on transactions in ERP?

Yes, transaction limits depend on the selected ERP plan.

  • Free Launch Plan: Up to 1,000 transactions per year.
  • NEO Plans: Up to 20,000 transactions per year.
  • Prime Plans: Up to 100,000 transactions per year.
  • Enterprise Plans: Unlimited transactions.
  • Transactions include sales, purchase, and manufacturing orders.
  • Scalable options available for higher business requirements.

If you need higher limits, please contact the support team to explore scalable options.

5

Can I try the product before purchasing?

Yes, you can start with a free 14-day trial version of NEO before purchasing.

  • No upfront payment required.
  • Access to key ERP features during the trial.
  • Upgrade to a suitable plan anytime.
  • Helps evaluate the product based on your business needs.
6

How can I pay for ERP?

Bizionix ERP follows a flexible pay-as-you-grow subscription model.

  • No long-term contracts.
  • Flexible subscription management.
  • Start, stop, or upgrade anytime.
  • Pricing scales based on your business usage and needs.
7

Do you store my credit card information?

No, we do not store your credit card details.

  • Secure third-party payment processing is used.
  • No sensitive card data is stored on our servers.
  • Follows strict privacy and security standards.

Refer to our Privacy Policy for more details.

8

How long are your contracts?

Bizionix ERP operates on a flexible subscription model with no long-term commitments.

  • No binding contracts.
  • Cancel or modify your subscription anytime.
  • Pay-as-you-grow pricing model.
  • Flexible plans based on business needs.
9

Is Bizionix ERP included with Bizionix MAIL?

No, Bizionix EMAIL is a separate product with its own pricing and plans.

  • Separate subscription required.
  • Independent billing and licensing.
  • ERP and EMAIL can be used together but are not bundled.
  • Flexible plans available for each product separately.
10

Is my data safe?

Yes, data security is a top priority at Bizionix, supported by secure cloud infrastructure and industry-standard encryption.

  • Hosted on reliable cloud infrastructure.
  • Data protected with industry-standard encryption protocols.
  • Continuous monitoring and security controls in place.
  • Safeguards against unauthorized access.
  • Regular system updates and threat protection measures.